Shipping
As we ship anywhere in the world and from different distribution centers, shipping times are highly variable and are dependent on many factors such as the demand for a particular product, the distance between our distribution center and your country of residence, the exact postal route the carrier will take and also the customs and import process in your country.
Due to extremely high demand, currently the average shipping times are between 10 and 20 business days generally, however, according to our statistics 72% of orders are delivered within 3 weeks and 89% within 4 weeks.
Please note that during the holiday season these time frames may be impacted but you may contact the shipping carriers directly at the number provided in the shipping notification emails you will receive. Below are the most typical time frames for your region.
USA: 8 - 15 business days average
Canada: 10 - 20 business days average
Europe: 10 - 20 business days average
Australia: 10 - 20 business days average
All Others: 15 - 25 business days average
From time to time, customs agents may delay the delivery of packages at their discretion.
Tracking information
The tracking code is automatically sent to you by our system as soon as it is available, usually within 7 business days.
From there, another few days may pass until the shipping carriers update their system. We kindly ask you to be patient during this time. If you have not received any tracking number within a week's time, first we would advise to check your spam/junk folder in case and make sure you entered your correct email address upon ordering. If all else fails and nothing is there, please contact us directly and we will gladly assist you.
Shipping costs
Are between $4.50 and $6.90 depending on the destination.
Duties and taxes
The prices listed on our website do not include shipping (which is added at checkout, unless during free shipping promotions), duties or taxes. Depending where you live, your country’s customs office may apply additional charges to your order, such as import fees, declaration fees, import duties & tariffs) and local sales tax.
All fees required for customs clearance are the sole responsibility of the customer. They will be charged upon arrival by our local shipping partner.
For more information on customs, duties, taxes and other import charges, please contact your local customs office.